Examining the relationship between empathy and social-emotional expertise: the example of hotel management employees

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Yaşar Emre
Öztürk İsmail
Erge Tür

Abstract

Empathy has an important position in explaining social-emotional expertise. Because empathy develops social-emotional skills and increases interpersonal interaction. The main purpose of the research is to examine the relationship between empathy and social-emotional expertise of hotel employees. Quantitative research method was adopted. Data collection was carried out through a questionnaire. The universe of the research consists of hotel businesses in Antalya. SPSS 22 statistical program was used in the analysis process. Explanatory factor analysis was performed to determine the validity of the scales, and correlation analysis was performed to explain the relationship between variables. Regression analysis was applied to determine the effect level of empathy on social-emotional expertise dimensions. In addition, independent t-test was performed for the gender variable. According to the results of the analysis, empathy significantly affects the dimensions of social-emotional competence, expressivity and adaptability. In addition, social-emotional expertise differs significantly by gender. Female employees have higher social-emotional expertise.


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How to Cite
Emre, Y., İsmail, Öztürk, & Erge Tür. (2023). Examining the relationship between empathy and social-emotional expertise: the example of hotel management employees. Scientific Collection «InterConf», (142), 48–57. Retrieved from https://archive.interconf.center/index.php/conference-proceeding/article/view/2336

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